Need Help Getting Started with MyCreds?
The MyCreds Support Hub is your go-to resource for help with navigating the MyCreds Platform when accessing, viewing, and sharing your official digital documents.
Support Options Available
Chat with MYRA, MyCreds Virtual Assistant
Available 24/7, MYRA can answer common questions and walk you through using the platform. Click the chat icon in the bottom right corner to get started.
Browse our FAQs
Step-by-step guidance on logging in, accessing your documents, sharing with third parties, and troubleshooting common issues.
Explore MyCreds YouTube Channel
Watch step-by-step videos for how to login, access your documents, share and troubleshoot common issues.
Submit a Support Ticket through MYRA
If your question can’t be resolved in the chat, MYRA will help you submit a support request for further assistance. Click the chat icon in the bottom right corner to get started.
Questions about your documents, fees, refunds, or institutional policies?
All questions and concerns regarding your documents, fees, refunds and/or institutional policies are handled by the organization that issued your documents. Please reach out to them directly for assistance.
Find your institution or organization in the Member Trust Registry